Commercial Terms

ATELIER PILATES STUDIO
Via Peschiera s.n.c. ‒ 37017 Pacengo di Lazise (VR) ‒ Italy
VAT No. / Tax Code: 03924870233 ‒ Recipient code: USAL8PVM. 328 1210747
E-mail: info@atelier-pilates.it

These General Terms and Conditions govern the contract for the purchase of Pilates and Yoga sessions (hereinafter Sessions) between the Customer (hereinafter Customer) and Atelier Pilates Studio (hereinafter Atelier or Studio).
The purchase of the Sessions takes place exclusively through the PrenotaSemplice application and implies full acceptance of these General Terms and Conditions.



 

1.1 The Atelier offers the following types of sessions, purchasable in packages of 10 sessions:

1.2 Each package of 10 sessions is valid for 3 (three) months from the date of purchase. Sessions not used within this period will automatically expire, with no possibility of extension, make-up, or refund, except as provided in Article 5.

1.3 A single session is also available at the price indicated on the PrenotaSemplice app and subject to confirmation.

1.4 For new clients, an initial introductory session is available for € 20, including a postural assessment, aimed at becoming familiar with the method. This session is non-refundable.

1.5 Purchased sessions are strictly personal, issued in the client’s name, and non-transferable to third parties, unless explicitly authorized in writing by the Atelier Management.


 

2.1 The purchase of sessions takes place exclusively through the PrenotaSemplice application. The contract is concluded upon selection of the session type, acceptance of these General Terms and Conditions, and completion of payment within the app.

2.2 The accepted payment methods are those indicated in the PrenotaSemplice application. The fees are indicative and subject to confirmation; for specific needs or short stays, the Client is invited to contact the Studio directly at info@atelier-pilates.it.

 

3.1 Participation in all sessions (Small Group, Personal and Duet) requires mandatory booking through the PrenotaSemplice application. Bookings through other channels are not accepted.

3.2 The booking is confirmed only after the Studio has verified seat availability. In case of unavailability, you may register for the next session or arrange an appointment with the staff.

 

4.1 Cancellation without penalties: The Customer may cancel their booking without any penalty provided that the cancellation is made at least 12 (twelve) hours before the session start time, via the PrenotaSemplice application. In the event of a timely cancellation, the session will be automatically credited back to the Customer’s account.

4.2 Late cancellation and no-show (No-Show): In the event of a cancellation made with less than 12 hours’ notice, or of a failure to show up without any communication, the session will be considered as used and the related credit will be automatically deducted from the Customer’s account, with no possibility of recovery or refund. The rule applies equally to all types of session (Small Group, Personal and Duet).

4.3 Delays: To ensure the safety of participants and the proper conduct of the session, access to the room is not permitted once the session has already started. Being late results in the loss of the session.

 

5.1 In the event of a serious injury or medical condition that makes the practice of physical activity absolutely and prolongedly impossible, as proven by appropriate medical documentation, the Client has the right to request the suspension of the validity of the purchased sessions for the period of actual inability. The expiry date will be extended by a period equivalent to the duration of the documented suspension.

5.2 In the event of a work-related transfer or change of residence to a Municipality more than 30 km away from the Atelier’s premises, as proven by appropriate documentation, the Client has the right to terminate the contract and obtain a pro-rata refund of the remaining unused sessions.

5.3 Requests for suspension or termination must be sent in writing to the email address info@atelier-pilates.it, attaching supporting documentation. The Atelier reserves 5 working days for evaluation and response.

 

6.1 Right of Withdrawal: Pursuant to Articles 52 et seq. of the Consumer Code, since the purchase is made remotely via the PrenotaSemplice application, the Customer has the right to withdraw from the contract, without stating the reasons and without any penalty, within 14 (fourteen) days from the date of conclusion of the contract.

6.2 Exercise of Withdrawal: To exercise the right of withdrawal, the Customer must send an explicit notice to the email address info@atelier-pilates.it before the expiry of the 14-day period. For contracts entered into from 19 June 2026, the Customer may also exercise the withdrawal through the dedicated digital function available on the PrenotaSemplice app, with immediate issuance of a confirmation receipt.

6.3 Effects of Withdrawal: The Atelier will refund all payments received, without undue delay and in any event within 14 days from the notice of withdrawal, using the same means of payment used for the purchase.

6.4 Early commencement of services: If the Customer has explicitly requested to start using the sessions during the 14-day withdrawal period, they will be required to pay the Atelier an amount proportional to the sessions already used at the time the withdrawal notice is given.

 

7.1 The Atelier reserves the right to modify session times, the course schedule and instructors for organizational, technical or force majeure reasons. Such changes will be communicated to Clients with adequate notice through the official channels (website, email, PrenotaSemplice app).

7.2 If the changes are substantial and are not due to force majeure, the Client will have the right to request a pro-rata refund for the remaining unused sessions.

 

8.1 The Customer undertakes to comply with the Atelier’s Internal Regulations (posted on the premises and available on the website), maintaining proper and respectful behavior toward staff and other participants, and to use the equipment with due care.

8.2 The Atelier reserves the right to terminate the contract, retaining the sessions already used, in the event of serious or repeated violations of the Internal Regulations by the Customer.

8.3 The Atelier is liable to the Customer exclusively for damages arising from willful misconduct or gross negligence of the Facility or its staff. The Atelier disclaims any liability for damages resulting from the Customer’s conduct contrary to safety rules, the instructors’ instructions, or inaccurate statements regarding their health condition.

8.4 The Atelier is not responsible for the theft, loss, or damage of personal items left unattended on the Facility’s premises.

 

9.1 The Customer’s personal data will be processed in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003, as amended, exclusively for the purposes related to the performance of this contract and, subject to consent, for marketing purposes. The complete privacy notice is available on the website www.atelier-pilates.it and is provided separately at the time of purchase.

 

10.1 For any dispute relating to the interpretation, validity or performance of this contract, the court having exclusive jurisdiction shall be that of the place of residence or elected domicile of the Customer (Consumer Court), pursuant to art. 66-bis of the Consumer Code.

Pursuant to and for the purposes of arts. 1341 and 1342 of the Civil Code, the Customer declares that they have carefully read and specifically approve the following clauses:

• Art. 1.2 (Forfeiture of sessions not used within the validity period);
• Art. 1.5 (Non-transferability of purchased sessions);
• Art. 4.2 (Late cancellation and No-Show);
• Art. 4.3 (Loss of the session due to delay);
• Art. 7.1 and 7.2 (Changes to the services);
• Art. 8.2 (Termination for breach of the regulations);
• Art. 8.3 and 8.4 (Limitations of liability).